RETURN AUTHORIZATION (RA)
This Return Process is offered by SSL North America, Inc, (herein “SSLNA”) and is expressly limited to products marketed and sold as an SSLNA brand product.
To file a claim, customer must follow the procedures below:
Visit https://sslnorthamerica.com and use the contact form or phone number to request an RA.
After receipt of the RA, ship the product to SSLNA freight pre-paid to the address provided with the RA. Warranty replacement product shall be returned to the customer at SSLNA’s expense.
Include the following information:
1. Customer name, address, daytime phone number and an email address.
2. Product part number and, if applicable for the product, Lot Number or Date of Manufacture.
3. Copy of original purchase receipt. SSLNA is not responsible for maintaining sales records.
4. Reason for return and pictures of the product while still installed.
Returned product will be inspected upon arrival at our facility. Once product is determined to be defective, SSLNNA will replace with new or factory inspected/refurbished product or repair the product within 15 business days.